COMMUNICATION
SKILL –II (G102)
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L
2
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T
0
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P
2
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Credit: 4
Curri. Ref. No.: G102
Prerequisite:
G101
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Total
marks: 125
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Total
Contact hrs :60
Lecture: 30Tutorial: 0Practical: 30
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Theory: 100= End Term Exam: 70 +P.A: 30
Practical: 25= P.A : 25
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RATIONALE
This subject will help to identify
essentials of business correspondence. It will enable the learner to use them
more confidently in their communicative activities. Learners will be able to
write letters asking for application forms, fill in the application forms. They
will be able to prepare a resume or a CV, write letters of application in
response to advertisements, learn how to write technical reports, memos and
they will be able to prepare themselves for job interview and group discussion.
THEORY Total Periods : 30Periods :
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UNIT
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TOPIC/SUB-TOPIC
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HRS
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1
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ESSENTIALS
OF BUSINESS CORRESPONDENCE
Introduction.
Simplicity.Clarity.Brevity.Courteous.Persuasive.Sincerity.Tactful approach
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2
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2
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BUSINESS
LETTERS
Introduction. Different types of Business Letters. Letters of
Enquiry. Letters of Placing Orders. Letters of Complaints, Letters in
response Letters of Enquiry, Placing Orders and Complaints. Letters in
response to Tender Notices (samples of effective letters referred to above
are to be shown to students)
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4
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3
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JOB
APPLICATION LETTERS
Introduction. Job Application Letters in response to
advertisements. Self-application letters for Jobs. Covering Letters
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3
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4
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MEETING
AGENDA AND MINUTES :Introduction.Technique.Key
Language
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2
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5
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MEMOS Introduction.
Essential features. Format and Body
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3
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6
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E-MAILS
:Introduction. Method. Use of attachments. Netiquettes related to
e-mails
(Differences between Memos, Business Letters and E-mails to be
explained to students)
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3
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7
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TECHNICAL
REPORT WRITING
Introduction. Techniques of writing a report. Structure of
technical reports. Language of technical reports. Types of Reports :Accident
Reports (related to industry),Laboratory Experiment Reports, Workshop
Reports, Report of a Job done requiring technical expertise. Investigative
Report
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5
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8
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JOB
INTERVIEWS (to be dealt in the practical classes )
Importance. Prepare for an interview. Anticipating possible
questions and framing appropriate answers to them.Responding politely and
appropriately. Non-verbal communication – body language, postures, gestures,
facial expressions, use of space, modulation, pitch, intonation etc.
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4
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9
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GROUP
DISCUSSIONS (to be dealt in the practical classes ) :
Importance and rationale. Required non-verbal behavior.
Appropriate use of language in group interaction: Entry / Taking the lead. Asking for opinion / Creating
turns for others to speak. Expressing opinion (agreeing).Expressing opinion
(disagreeing). Making suggestions. Politely interrupting. Stopping or
blocking interruptions.
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4
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PRACTICALS
(under G101 and G102): Suggested activities:
1. Students
may be encouraged to look up books and websites to get an idea about frequently
asked questions and finding out
appropriate answers to these questions
2. Mock
group discussions are to be conducted for students in the presence of teachers
and industry experts and these discussions are to be evaluated by peers,
teachers and experts
3. Organising
and participating in Mock interviews by peers, teachers and also experts from
the industry
4. Students
are to be given an exposure to sample Job Interviews and Group Discussions from
videos, CDs, DVDs, websites etc
SUGGESTED LEARNING RESOURCES:REFERENCES BOOKS:
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1.English
for Specific Purposes : A learning
– Centred
approach Hutchinson, Tom and Waters,
A lan, CUP 1987
2.The
Second Language Curriculum
— Ed. Robert Keith Johnson,CUP 1989
3.Designing
Tasks for the Communicative Classroom
— David Nunan, CUP 1989
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4.Writing English Language Tests
— J. B. Heaton Longman Group, U K Limited 1988
5.Testing
for Language Teachers—
Arthur Hughes, CUP 1989
6.Writing
Matters
-- Kristine
Brown & Susan Hood, CUP 1989
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